Privacy Policy

Last updated: 26 February 2026

Panora Software S.L. (NIF B26654749) ("we", "us", or "our") operates the website panora.cx and the Panora platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our Service, in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

Panora Software S.L.
Carrer Cristofol Colom 10, 2/1
Girona 17005, Spain
Email: privacy@panora.cx

2. Personal Data We Collect

We may collect the following categories of personal data:

• Account & contact information: name, email address, company name, job title, and any other information you provide when joining our waitlist, creating an account, or contacting us.
• Usage data: IP address, browser type, device information, pages visited, time spent on pages, referring URLs, and other diagnostic data collected automatically.
• Integration data: data accessed through third-party integrations you authorise (e.g., HubSpot, Amplitude, Mixpanel, Zendesk) in order to provide the Service. This may include CRM records, product usage metrics, support ticket data, and billing information belonging to your customers.
• Cookies and tracking technologies: we use cookies and similar technologies as described in Section 8 below.
• Communications: any information you provide when you contact us for support or give feedback.

3. Legal Bases for Processing

We process your personal data on the following legal bases under the GDPR:

• Contract performance (Art. 6(1)(b)): processing necessary to provide you with the Service, manage your account, and fulfil our contractual obligations.
• Legitimate interests (Art. 6(1)(f)): processing for purposes such as improving our Service, ensuring security, conducting analytics, and communicating with you about updates — where our interests are not overridden by your rights.
• Consent (Art. 6(1)(a)): where you have given us explicit consent, for example to receive marketing communications or for certain cookie usage. You may withdraw consent at any time.
• Legal obligation (Art. 6(1)(c)): where processing is necessary to comply with applicable laws.

4. How We Use Your Data

We use personal data to:

• Provide, operate, and maintain the Service.
• Process your waitlist registration and manage your account.
• Analyse usage to improve the Service.
• Communicate with you, including sending service-related notices and, where permitted, marketing communications.
• Detect, prevent, and address technical issues and security threats.
• Comply with legal obligations.

5. Data Sharing & Third Parties

We do not sell your personal data. We may share your data with:

• Service providers: hosting, analytics, email delivery, and payment processing providers who process data on our behalf under appropriate data processing agreements.
• Third-party integrations: when you connect integrations (e.g., HubSpot), data is exchanged with those platforms in accordance with their own privacy policies and your authorisation.
• Legal requirements: if required by law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, in which case we will notify you.

6. International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we do so, we ensure adequate safeguards are in place, such as the European Commission's Standard Contractual Clauses (SCCs) or transfers to countries with an adequacy decision, in compliance with GDPR requirements.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When data is no longer needed, we securely delete or anonymise it. Specific retention periods depend on the type of data and its purpose — for example, we retain account information for the duration of your use of the Service and for a reasonable period thereafter.

8. Cookies

We use cookies and similar tracking technologies to operate and analyse our website. These include:

• Essential cookies: necessary for website functionality.
• Analytics cookies: help us understand how visitors interact with our website.
• Preference cookies: remember your settings and preferences.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. Your Rights Under the GDPR

As a data subject in the EU/EEA, you have the right to:

• Access your personal data and receive a copy.
• Rectify inaccurate or incomplete data.
• Erase your personal data ("right to be forgotten").
• Restrict processing of your data.
• Data portability: receive your data in a structured, machine-readable format.
• Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local supervisory authority.

To exercise any of these rights, please contact us at privacy@panora.cx. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our Service is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@panora.cx